FAQs
General
At Aurelia, we take pride in our commitment to excellence in every aspect of our jewelry. That's why for styles where certification is not indicated, we use only diamonds with a minimum G-H color and VS clarity. This means that each diamond has a bright and white appearance with no noticeable black spots or visible blemishes, ensuring that every piece of jewelry is of the highest quality.
For the styles on our website that feature a diamond accompanied by a certificate, you can be confident that you have access to precise details about the diamond's color, clarity, dimensions, light dispersion, and symmetry characteristics. This information is essential in making an informed decision about your purchase, and we believe in providing you with all the necessary details to ensure that you can shop with confidence.
Aurelia’s diamonds are created using sustainable and ethical practices, reducing the environmental impact of diamond mining. They do not contribute to environmental destruction or endangerment of wildlife, making them a more sustainable option.
Aurelia’s diamonds are not associated with human rights abuses or the financing of wars. Unlike many mined diamonds, Aurelia’s diamonds are not associated with the use of child labor in their production.
At Aurelia, we offer a range of metal options for our styles, including yellow gold, white gold, and rose gold. Our items are currently priced at 18k, but we also offer the option to manufacture the style in 14k gold, which will come at a reduced price. If you prefer the 14k option or a different metal color , please don't hesitate to contact us via phone or text to let us know, and we will be happy to accommodate your request.
We offer the flexibility to create a custom design that perfectly suits your style and preferences. You can either build your own design through our website's "build your own" category or share a copy of your desired style with us. As every piece of jewelry is crafted by hand in our factory, we are able to meet your specific needs and requests, ensuring a truly unique piece that reflects your personal style?
Ordering
Whatsapp us at +65 9487 2757 and we will be happy to assist you with any questions.
An IGI jewelry certificate adds an increased comfort level to your purchase as it has been independently verified. You can feel assure that you have received exactly what you have paid for. IGI is one of the leading gemological institutions worldwide. They are headquartered in New York City. Grading reports are issued through graduate gemologists utilizing a state of the art laboratory. For the uncertified lab grown diamonds, We are proud to use diamonds categorized as F-G color and VVS/VS1 clarity as a minimum standard throughout all of our uncertified diamond jewelry.
All Aurelia jewellery are made right here in Singapore with uncompromised attention to detail and quality.
Most definately , all Aurelia jewellery are hand made by our expert craftsmen.
At Aurelia, we strive to provide you with a seamless and satisfying shopping experience. We understand that sometimes, circumstances may require you to cancel an order. To facilitate the cancellation process and ensure transparency, we have outlined our cancellation policy below:
Order Cancellation:
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Cancellation Window: You may cancel your order within 24 hours of placing it. We understand that sometimes decisions change, and we want to accommodate your needs to the best of our ability.
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How to Request Cancellation: To cancel your order, please contact our customer support team as soon as possible. You can reach us via email at esther[at]aureliadiamond[dot]com, or through WhatsApp at +65 9487 2757. Please provide your order number and a brief reason for the cancellation.
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Refund Process: If your cancellation request is made within the specified cancellation window, we will process a refund to the original payment method used for the purchase. Please allow up to 9 business days for the refund to reflect in your account.
Custom orders or Personalized Jewelry:
Please note that customized or personalized jewelry items are not be eligible for cancellation.